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Thursday, December 12, 2013

So Very Angry

http://www.troll.me

Right now, I am so angry I could set something on fire. 

Rather than commit a felony, I'm going to blog instead.

Most of you know my husband, toddler, and I moved to Puerto Rico at the end of September, beginning of October (my husband went first, hence the range of dates). We decided that it was worth the cost of shipping some of the big stuff across the ocean to Puerto Rico rather than buy all new stuff. So we decided to ship our bed, mattress, my son's crib and dresser, the kitchen table. My son's toys. You know, the big, important stuff.

We hired a well reviewed moving company to do this, but it's been nothing but a nightmare since. 

The first came when they called to resheduled the moving date. I had very carefully planned on when we would move our stuff out, and stay with my in laws so I could get the last bit of business taken care of. The walk through for the house we rented. Shutting off utilities. Stuff like that.

The movers called the day they were supposed to come and get our stuff--ie, EVERYTHING in the house was packed--to reschedule to Monday.  

Skip ahead to six weeks later, when they said our stuff should arrive. I called and they it's still not here, check back in two weeks. 

This is the pattern of the next two months. I call every two weeks, and am told to call back in two weeks.  They blow past their eight week maximum time stated, and move into three months. 

The week before Thanksgiving, we get told our stuff is caught in customs. So we call customs, with our lot number, to find out what the hell. Customs has no idea what we're talking about--they don't deal with household goods. We raise cane, talk to two different managers who say two different things.  One office tells us the cargo isn't even in Puerto Rico. The other office says the boat is sailing and it will be there in two weeks.  He assures us it will be there in two weeks.


So we wait. I called them last week and they said someone will call us on Tuesday or Wednesday to schedule a delivery date. 

Guess what? Yesterday was Wednesday and no one called. I called them, and once again, the manager in Puerto Rico says it's not here, and the office in Florida tells us that they will call us on Friday or Monday for a delivery date. I'm currently waiting on the manager to call me back. 

And I'm livid. I am so angry I am spitting angry hornets, who are also spitting angry hornets.

And the worst part, aside from them CONSTANTLY lying to us about where our stuff is and when it will get there, is the anger. I was nice and polite and understanding and that did nothing.

Nothing. Just more lies.

I get angry and tell them this is unacceptable and I need to talk to a manager, and suddenly we're getting answers. Still the run around apparently, but they're making an effort to call us back and appease us.

Why?

I just don't get it. Why? Why is it only when I get angry and yell when things get done? I hate yelling. I know most people are just trying to do their job, and it's not their fault. But when it is their fault? When they are just lazy or incompetent, and don't give a crap about your or what you need? They won't lift a finger until you show them you're not a push-over and that only happens when you become the "angry customer". You can hear the sigh and annoyance in their voice.

How simple would it be, just to, I don't know, do their job

I had the same thing happen to me when we were renting apartments and our air conditioner broke. My son was four months old, and this was the heat of Georgia and it was 85 degrees in our apartment at night. We tried to get them to fix it, but for three weeks they did nothing. It wasn't until we were in the front office, in their face and angry, did they bother to fix it. 

I say again, WHY?

This makes no sense and just makes me angrier because I don't like being the angry customer. I hate it when I'm forced to be rude and mean to get something to happen, and then I'm the asshole. I'm the jerky, bitchy customer just ruining people's day. 

They lie and jerk me around, and I'm supposed to be okay with that. I'm supposed to be okay that they've had our stuff a whole month longer than their maximum time stated, a month and a half longer than they said it would take, and have to sleep on an air mattress with a hole it in and type on a lap top that's on it's way out, and have no TV, or DVDs, or any of my books, or my cookware, or kitchen table, or any of my son's toys, and I'm supposed to just accept it when they put me off two weeks at a time. 

I'm not supposed to get upset and angry and want to talk to people who know what the hell is going on. I'm supposed to smile while they screw me over.

Because the minute I yell? The minute I tell them I want my stuff and I want it now, and I've been more than understanding, I'm the jerk. 

And I just don't get it. I really don't. I don't like people who go right to angry in stores. You know the ones. They ring you up twice for something at the check out, and this person goes straight to screaming and yelling. You watch in horror, thinking "What a crazy person!". 

But I'm starting to think there would be a lot less crazy people in the world if people would just do their jobs. If they just did what they were supposed to, to the best of their ability, the first time. Without needing the extra incentive of Angry Customer. 

4 comments:

  1. Charge them rent.

    No really, they are holding your stuff hostage, and you need it, so it's time to charge them rent. Go to a place like Aarons to figure out how much they owe you for each of the pieces and type it up, take it over to a fed ex store and print it. Then hand deliver it. It helps if you then also set up shop on one of their desks (after all, you need a desk and it has been more than enough time). Bring C and let him slobber all over their furniture.

    As for being worried about being the bitch, don't. Worry, that is. Be a bitch. Some people only respond to that, moving companies are one of them.

    I will tell you, there is a reason I've only ever dealt with movers once. It is the same problem you are having. The reason it's taking so long is that they are waiting to have enough stuff to ship at a cheap rate. They *are* jacking you around. You want to get your stuff, you have to make their life hell. They are waiting for the christmas crush to be over and for rates to drop. That's what they've been waiting for the whole time.

    Be a Bitch. I'm sorry it's the way to be, but I've dealt with too many people who won't DO THEIR JOB until they are greatly inconvenienced.

    ReplyDelete
    Replies
    1. I'm pretty sure at this point that's what it is, so yeah. We're having to be THOSE people to get our stuff. Unbelievable.

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